IT Support & Cybersecurity for Australian Healthcare Practices
On IT Solutions supports medical, dental and allied health practices across Melbourne and Victoria with day-to-day IT support, practical cybersecurity uplift, backup protection and Microsoft 365 management.
- Support for GP, dental, specialist and allied health clinics
- Cyber security uplift aligned to the Essential Eight
- Backup, recovery and business continuity planning
- Melbourne-based support team
Practices cannot afford unreliable IT
Medical, dental and allied health practices depend on technology every day — appointments, phones, patient records, clinical software, billing, imaging, email and internet. When IT fails, consults run late, staff lose time, and patient care is affected.
Slow or unreliable systems
Lag, downtime and recurring issues that interrupt consults, reception and billing.
Email and account compromise
Phishing, business email compromise and ransomware aimed at practice staff and patient data.
Untested backups
Backups that have never been restored, or unclear recovery time if a server or PMS fails.
No clear IT ownership
Reactive break-fix support with no documentation, no roadmap and no single point of accountability.
A practical IT partner for your practice
On IT Solutions provides managed IT and cyber security services for Australian healthcare practices — focused on reducing risk, improving day-to-day reliability and giving practice owners clear visibility over their technology.
Managed IT Support
Day-to-day support for staff, workstations, printers, scanners, internet issues and clinical software vendors.
Cyber Security Uplift
Practical security improvements informed by the Essential Eight — MFA, email protection, endpoint security, patching and user access.
Backup & Recovery
Backup review, recovery planning and continuity support for practice servers, Microsoft 365 data and clinical systems.
Microsoft 365 & Cloud
Microsoft 365 management, email, Teams, SharePoint, user access, licensing and security baseline configuration.
Network & Server Support
Networks, Wi-Fi, firewalls, servers, NBN and business internet, secure remote access and structured cabling coordination.
Privacy & Compliance Support
Technology decisions made with the Privacy Act, Australian Privacy Principles and accreditation expectations in mind.
What a Healthcare IT & Cybersecurity Alignment Review covers
A practical review that helps identify documentation gaps and governance weaknesses across your IT environment, cybersecurity controls and operational processes — and how they align with accreditation, cyber insurance and modern healthcare expectations.
This review provides general IT, cybersecurity and operational risk guidance. It is not legal, insurance or accreditation advice, and does not guarantee compliance or accreditation outcomes.
Common IT risks we see in Australian practices
Most issues we find are not unusual — they are practical gaps that quietly build up between provider changes, software updates and staff turnover. A short review surfaces the ones that matter most.
Not sure where your practice stands? Book a Healthcare IT & Cybersecurity Alignment Review →
- Shared logins between staff
- MFA missing on email or remote access
- Backups never tested with a real restore
- Unclear list of who has admin rights
- Windows or servers past end-of-support
- Operating system and app patching falling behind
- No documented recovery steps for the practice manager
- Email security gaps (SPF, DKIM, DMARC, mailbox rules)
- Remote access exposed without conditional controls
- No written incident response or notifiable data breach plan
Healthcare IT & Cybersecurity Alignment Review
Review how your practice’s IT environment, cybersecurity controls, access management, backups and policy documentation align with accreditation, governance and operational risk expectations.
Book a Healthcare IT & Cybersecurity Alignment ReviewThis review provides general IT, cybersecurity and operational risk guidance. It is not legal, insurance or accreditation advice, and does not guarantee compliance or accreditation outcomes.
What we cover
- IT policy documentation and governance
- User access, permissions and MFA
- Microsoft 365 security configuration
- Backup and recovery readiness
- Endpoint, email and patching observations
- Incident response and staff onboarding/offboarding
- Cyber insurance and accreditation-supporting evidence
Need a clearer picture? Request a site visit and written summary
For suitable practices, On IT Solutions can attend onsite, review the environment, speak with key staff and provide a written summary of practical risks and recommended improvements.
- Best suited to practices with 5+ users
- Useful before changing IT provider
- Useful when preparing for accreditation
- Useful after repeated IT incidents or downtime
- Useful when owners or managers want a second opinion
Why healthcare practices choose On IT Solutions
Security-focused
We approach support with cyber security, privacy and business continuity in mind from day one.
Practical and direct
We explain risks in plain English and focus on realistic improvements, not unnecessary complexity.
Experienced team
On IT Solutions brings experience across business IT, infrastructure, Microsoft 365 and cyber security.
Melbourne-based
Local support for Melbourne and Victorian practices that want responsive help and clear accountability.
Focused on medical, dental and allied health environments
Practical guides for medical practices
Plain-English resources written for Australian medical, dental and allied health practices — covering cybersecurity, Microsoft 365, the Essential Eight and cyber insurance.
Medical Practice Cybersecurity Checklist
A practical, plain-English checklist a practice manager can work through to identify the most common cybersecurity gaps in a clinic.
Read the guideCyber Insurance Requirements for Medical Practices
A walkthrough of the technical controls insurers commonly ask about, so you can answer cyber insurance questions accurately and prepare for renewal.
Read the guideEssential Eight for Medical Practices
The ACSC Essential Eight translated into clear, practical guidance for medical and allied health practices that want to uplift their cybersecurity maturity.
Read the guideMicrosoft 365 Security for Medical Practices
How healthcare practices can configure Microsoft 365 more securely — identity, email, SharePoint, OneDrive, Teams and the most common misconfigurations.
Read the guideBook a Healthcare IT & Cybersecurity Alignment Review
Tell us about your practice. We’ll be in touch within one business day to arrange your Healthcare IT & Cybersecurity Alignment Review — covering IT governance, cybersecurity uplift, access control, backup and recovery confidence, Microsoft 365 security and cyber insurance readiness. There’s no cost or obligation.
- 📞 +61 3 8393 6535
- 📍 19/15 Earsdon Street, Yarraville VIC 3013
- 🕐 Response within one business day
Frequently asked questions
Do you only support healthcare practices?+
No. On IT Solutions supports a range of Australian businesses. This site is focused on medical, dental and allied health practices because the workflows, risks and privacy considerations are specific to that sector.
Can you help if we already have an IT provider?+
Yes. We can provide a second opinion, an independent cyber security review, project assistance or a structured transition if you decide to change providers.
Do you support common practice management systems?+
We support the underlying IT environment that practice management and clinical software runs on — Windows, servers, networking, Microsoft 365, backups and remote access. We work alongside your software vendor on application-specific issues.
Do you support Microsoft 365?+
Yes. We manage Microsoft 365 tenants for practices including email, Teams, SharePoint, OneDrive, MFA, conditional access, licensing and user lifecycle.
Can you help with backups and disaster recovery?+
Yes. We review existing backup arrangements, identify gaps (including Microsoft 365 data), and recommend practical recovery improvements with documented restore steps.
Is the Healthcare IT & Cybersecurity Alignment Review technical?+
No. The review is a practical conversation aimed at practice owners and managers. It looks at how your IT controls, policies and operational processes align with accreditation, governance and cyber insurance expectations — in plain English.
Do you help with privacy and notifiable data breaches?+
We support practices with the technical side of the Privacy Act and the Notifiable Data Breaches scheme — controls, logging, access reviews and incident response preparation. We do not provide legal advice.
Do you provide onsite support?+
Yes, where appropriate. Onsite visits are available for practices in Melbourne and surrounding Victorian areas.
Ready to talk to a healthcare-focused IT partner?
Align your IT, cybersecurity, access controls, backups and documentation with healthcare governance and accreditation expectations. We respond within one business day.