Frequently Asked Questions
Frequently asked questions
Do you only support healthcare practices?+
No. On IT Solutions supports a range of Australian businesses. This site is focused on medical, dental and allied health practices because the workflows, risks and privacy considerations are specific to that sector.
Can you help if we already have an IT provider?+
Yes. We can provide a second opinion, an independent cyber security review, project assistance or a structured transition if you decide to change providers.
Do you support common practice management systems?+
We support the underlying IT environment that practice management and clinical software runs on — Windows, servers, networking, Microsoft 365, backups and remote access. We work alongside your software vendor on application-specific issues.
Do you support Microsoft 365?+
Yes. We manage Microsoft 365 tenants for practices including email, Teams, SharePoint, OneDrive, MFA, conditional access, licensing and user lifecycle.
Can you help with backups and disaster recovery?+
Yes. We review existing backup arrangements, identify gaps (including Microsoft 365 data), and recommend practical recovery improvements with documented restore steps.
Is the Healthcare IT & Cybersecurity Alignment Review technical?+
No. The review is a practical conversation aimed at practice owners and managers. It looks at how your IT controls, policies and operational processes align with accreditation, governance and cyber insurance expectations — in plain English.
Do you help with privacy and notifiable data breaches?+
We support practices with the technical side of the Privacy Act and the Notifiable Data Breaches scheme — controls, logging, access reviews and incident response preparation. We do not provide legal advice.
Do you provide onsite support?+
Yes, where appropriate. Onsite visits are available for practices in Melbourne and surrounding Victorian areas.
Ready to talk to a healthcare-focused IT partner?
Align your IT, cybersecurity, access controls, backups and documentation with healthcare governance and accreditation expectations. We respond within one business day.